Frequently Asked Question

What products do you offer?

Valera offers a selection of dietary supplements in capsule and softgel formats.

Our current collection includes Valera Cholesterol Red Yeast Rice + Citrus Bergamot Dietary Supplement Veggie Capsules, Valera Longevity NMN 600 mg and Urolithin A 1,000 mg Vegan Capsules, and Valera Nattokinase 10,800 FU Softgels. Each product page provides product images, ingredient information, serving details, package quantity, price, availability, and ordering information.

Our products are presented with clear and consistent information so customers can review the available ingredients, serving sizes, directions, and package details before making a purchase.

Valera aims to provide a straightforward shopping experience with accurate product information and easy access to relevant product details.

How can I place an order?

Simply browse our website, select your desired products, and click “Add to Cart.” Follow the checkout prompts to complete your purchase.

What payment methods do you accept?

We accept payments through American Express, Apple Pay, Diners Club, Discover, Google Pay, Mastercard, PayPal, Shop Pay and Visa.

How long does shipping take?

Orders are processed within 1–2 business days and delivered within 5–7 business days via UPS within the United States. Free shipping applies to all orders.

Do you offer international shipping?

No, We only ship to United States now but in future will look to expand to other countries.

What happens if my payment is declined?

If your payment is declined or interrupted, your order will not be confirmed. Please ensure your billing details are accurate. You will receive a confirmation email once payment is successfully completed.

What is your return window?

Customers in the United States may return eligible items within 30 days of receiving their order. Products must be unused, undamaged, and in their original packaging with all tags and accessories.

Who pays for return shipping?

If you receive a defective, faulty, or incorrect item, Valera covers the return shipping cost. If you change your mind or ordered the wrong product, you are responsible for the return shipping cost. Shipping fees paid at checkout are non‑refundable.

Do you charge restocking fees?

No, Valera does not charge any restocking fees.

How long do refunds take?

Once your return is received and approved, refunds are processed within 14 business days. Refunds are always issued back to the original payment method used at checkout.

Company Information

Company Name: Valera

Address: 1270 Westcliff Ct Dayton Ohio 45409, United States

Phone: +1 203 350 9236

Email: support@valeranaturals.com

Business Hours:

Monday – Friday: 9:00 AM – 5:00 PM
Saturday & Sunday: Closed

Time Zone: (GMT-05:00) Eastern Standard Time (New York)

Response Time: We respond within one business day