Refund policy
Last Updated: August 2026
At Valera Naturals, we want customers to have enough time to consistently use our products and evaluate their experience. That's why eligible purchases are covered by our 90-Day Satisfaction Guarantee, subject to the terms below.
1. 90-Day Satisfaction Guarantee
Eligible Valera Naturals purchases are covered by our 90-Day Satisfaction Guarantee beginning on the date your order is delivered.
Because our products are intended to be used consistently over time, we ask customers to try the product for at least 80 days after delivery before requesting a refund under the Satisfaction Guarantee.
To qualify for the guarantee:
-
You must have used the product for at least 80 days after delivery.
-
Your refund request must be submitted no later than 90 days after delivery.
-
You must provide your order number or the email address associated with your purchase so we can verify your order.
This gives eligible customers a refund-request window from Day 80 through Day 90 after delivery.
The Satisfaction Guarantee applies to eligible one-time purchases and subscription purchases.
2. Opened and Used Products
Opened and used Valera Naturals products are eligible for the 90-Day Satisfaction Guarantee.
You do not need to physically return the product to us to request a refund under the Satisfaction Guarantee.
For eligible multi-unit purchases, the guarantee applies to the qualifying order, including the units included in that order.
3. How to Request a Refund
To request a refund under our 90-Day Satisfaction Guarantee, contact our Customer Care team at:
Please include:
-
Your order number or the email address associated with your order
-
A brief explanation of your request
Our Customer Care team will review your request and confirm whether it qualifies under this policy.
4. Approved Refunds
If your refund request is approved, the refund will be issued to the original payment method used for your purchase.
Once Valera Naturals has issued the refund, your bank, credit-card company, or other payment provider may require additional processing time before the refund appears in your account.
5. Damaged, Defective, or Incorrect Items
The 80-day minimum does not apply to products that arrive damaged, defective, or incorrect.
Please inspect your order after delivery. If you receive an item that is damaged, defective, or different from what you ordered, contact us as soon as possible at support@valeranaturals.com.
Please include your order information and, when appropriate, photos showing the issue.
For verified damaged, defective, or incorrect orders, Valera Naturals will provide an appropriate replacement or refund at no additional cost to you.
6. Order Cancellations
If you need to cancel an order before it has been processed or shipped, please contact us as soon as possible.
Because orders enter fulfillment after purchase, we cannot guarantee that an order can be cancelled once processing has begun.
Subscription cancellation is separate from requesting a refund for an individual order. Please refer to our Subscription Cancellation Policy for information about cancelling future recurring orders.
7. Subscription Purchases
The 90-Day Satisfaction Guarantee applies to eligible subscription purchases as well as eligible one-time purchases.
Requesting a refund does not automatically cancel your subscription.
If you do not want to receive future subscription orders, you must separately request cancellation in accordance with our Subscription Cancellation Policy.
8. Abuse or Fraudulent Claims
Valera Naturals reserves the right to deny refund requests involving suspected fraud, abuse of this policy, duplicate claims, or purchases that do not otherwise meet the eligibility requirements described above.
Nothing in this policy limits any rights you may have under applicable consumer-protection laws.
9. Contact Us
For questions about a refund, an order, or this policy, please contact:
Valera Naturals
649 Nevers Rd, South Windsor, CT 06074
Email: support@valeranaturals.com
Phone: (203) 350-9236
Customer Service Hours: Monday–Friday, 9 AM–5 PM ET
Response Time: Within 1 business day