Frequently asked questions
How Can We Help?
How long does it take to process my order?
How long does it take to process my order?
Orders are typically processed within 5–7 business days after payment is confirmed. Orders are processed Monday through Friday, excluding weekends and U.S. public holidays.
How long does shipping take?
How long does shipping take?
After your order has been processed and shipped, delivery within the United States typically takes an additional 5–7 business days. International delivery times to Canada, the United Kingdom, and Australia may vary depending on destination and customs processing.
Delivery estimates are separate from our 5–7 business day processing period.
Do you offer free shipping?
Do you offer free shipping?
Yes. Valera Naturals provides free shipping on all orders to the destinations we currently serve.
Where does Valera Naturals ship?
Where does Valera Naturals ship?
We currently accept orders for delivery to the United States, Canada, United Kingdom, and Australia. Orders are fulfilled from within the United States.
How can I track my order?
How can I track my order?
After placing your order, you'll receive an order confirmation email. Tracking information will become available as your order progresses through fulfillment and shipping, and you may be given the option to track your order using Shop.
How do Valera Naturals subscriptions work?
How do Valera Naturals subscriptions work?
When you select a subscription, the applicable price, billing frequency, and delivery frequency are displayed during the purchase process. Your selected payment method will then be charged automatically according to that frequency until you cancel.
How do I cancel my subscription?
How do I cancel my subscription?
You can request cancellation at any time by emailing support@valeranaturals.com.
To prevent your next recurring order from being processed, please contact us before that order has been processed. There are no cancellation fees.
How does the 90-Day Satisfaction Guarantee work?
How does the 90-Day Satisfaction Guarantee work?
Eligible purchases are covered by our 90-Day Satisfaction Guarantee beginning on the date of delivery.
We ask customers to use the product consistently for at least 80 days after delivery before requesting a refund. Eligible refund requests must be submitted no later than 90 days after delivery.
Please see our Return & Refund Policy for complete terms and eligibility requirements.
Do I have to return my product to receive an eligible refund?
Do I have to return my product to receive an eligible refund?
No. For an eligible claim under our 90-Day Satisfaction Guarantee, you do not need to physically return the product to Valera Naturals.
How can I contact Valera Naturals?
How can I contact Valera Naturals?
Our Customer Care team is available Monday–Friday, 9 AM–5 PM ET.
Email: support@valeranaturals.com
Phone: (203) 350-9236
We aim to respond within 1 business day.